The website located at https://compadrecooking.pt and the Compadre Cooking School brand are a copyrighted work belonging to REBELDINOSSAURO Lda., headquartered at Rua General Justiniano Padrel nº12, 3º esq., 1170-153 Lisbon, Portugal. The website provides cooking classes, experiences, products and merchandise. These Terms & Conditions are part of the Terms and Privacy (General Data Protection Regulation, GDPR) policy applicable to the website. These Terms & Conditions form a binding agreement between Compadre Cooking School (a brand by REBELDINOSSAURO Lda.) and you as the purchaser or user of this website. By accessing, downloading or using this website and/or purchasing an activity, product or merchandise, you are accepting these Terms & Conditions.
What we do and offer
When you buy one of our products, you get exactly what the product description on our website says. At Compadre Cooking School we offer cooking classes and experiences. All classes and experiences can be purchased online on this website, through online travel websites and/or directly at our venue, Rua Heliodoro Salgado nº12/14, 1170-176 Lisbon, Portugal. All classes and experiences take place at our venue, Rua Heliodoro Salgado nº12/14, 1170-176 Lisbon, Portugal.
You can also purchase a gift card on this website and offer a unique gift. You will receive your gift card by email, and it can be used on any of our classes or experiences.
Please note that traditional Portuguese food is not vegetarian or vegan friendly. If you are vegetarian or vegan, or if you have any food allergy and/or restriction, we advise you to contact us at [email protected] before buying.
Bookings and payments
- Bookings for Compadre Cooking School activities can be made on our website, or directly with one of our official partners. You can also request more information by email at [email protected].
- If you book through a Compadre Cooking School official partner, proof of booking and payment must be sent to [email protected] at least 24 hours before the event.
- When booking an activity, full payment is required. The booking and the full payment must be made at least 24 hours before the event you want to attend.
- Prepaid gift cards are also valid as a method of payment. You can book online using your gift card code at checkout. Please note that gift cards cannot be used to pay for private events.
- Bookings, gift cards and all products or merchandise on our website can be paid using the methods available through our secure third-party payment processors.
- Payment processing fees may apply according to your choice of payment method.
- A minimum of 3 participants is needed for us to open a class. If that number is not met, we will invite you to rebook on another day of your choice or give you a full refund.
Cancellation policy: online and live experiences and workshops
- If Compadre Cooking School must cancel an online or live experience or workshop due to unforeseen circumstances, you will be notified as soon as possible, and we will give you the option of a full refund or rebooking the class later with a credit note valid for 6 months.
- Client cancellations must be made up to 48 hours before the activity takes place and must be validated by email at [email protected].
- A full refund or rescheduling is available if the cancellation is made within the 48-hour period mentioned above. No refunds will be given after that deadline.
- Payment processing fees charged by our third-party payment processors are non-refundable.
Cancellation policy: cooking DIY (do it yourself) kits or any cooking-themed kit
- Cooking DIY kits or any cooking or culinary kit sold by Compadre Cooking School can only be refunded within the first 10 days after purchase and if the package has not been sent for delivery.
- If the package has been sent for delivery, refunds are only available if the package has not been opened and its contents are in the same condition as new.
- Shipping costs for returns are the client’s responsibility.
- Refunds are only processed after we receive the returned package and evaluate its condition. If the code has been used, or any content inside is missing, no refund is available.
General terms and conditions when attending Compadre Cooking School
- Except for specific activities (please check the age requirements on each activity page), our minimum age is 18 years old, as we will be working with kitchenware.
- Children under 18 may attend an adult class when accompanied by a participant aged 18 or over. Special prices may apply for children under 18; please check each class’s conditions. Alcoholic beverages will not be served to anyone under 18.
- All junior classes, when identified as such, are strictly for children aged 12 to 16. We reserve the right to refuse entry to a child if we feel they are too young to attend the class without risk of injury. For more information about children’s participation, please contact [email protected].
- Start time: classes and activities start punctually as scheduled. To make the most of it, please arrive on time. If you are late, it is your responsibility to catch up with the rest of the class and minimise disruption, as our instructors will not be able to interrupt the class and start again for late participants.
- Participant health: if you have been ill with any disease (for example colds and flu, diarrhoea, vomiting) or any contagious disease within 48 hours before your class, please do not attend, as these diseases can spread through food. Compadre Cooking School reserves the right to refuse entry on the day (with no refund or class transfer available) if you are deemed unwell and at risk of infecting others.
- What to wear: this is an immersive, hands-on class. In some activities we will walk to local shops or markets. You will be on your feet for quite some time, so please wear comfortable, closed-toe shoes.
- Class recording: there are cameras in the school, and classes may be filmed and broadcast live within the Compadre Cooking School venue. Some classes may be recorded, and part of the content may be used to promote Compadre Cooking School on its online channels, including (but not limited to) Facebook, Instagram, YouTube, our blog and newsletter.
- Release of liability: when taking part in a cooking class or event where participants will be around or using sharp and potentially dangerous kitchen tools, the participant releases Compadre Cooking School, REBELDINOSSAURO Lda. and its employees from any liability for damage or injury incurred while attending or visiting Compadre Cooking School.
- Damage or loss of personal property: the liability regime complies with the general principles of law. Luggage and personal items are the client’s responsibility, and the client must ensure their safety. Compadre Cooking School, REBELDINOSSAURO Lda. and its employees are not liable for any damage to or loss of the client’s personal property while attending or visiting Compadre Cooking School.
- Damage or loss of Compadre Cooking School property: the participant, accompanying children or group organiser may be held financially responsible for any damage to or loss of Compadre Cooking School property during the class or activity. The cost of repairing any damage to walls, doors or other parts of the property caused by inappropriate conduct will be charged to the person or hiring company involved.
- Circumstances beyond our control: should Compadre Cooking School be unable to provide your class or event due to circumstances beyond its control, Compadre Cooking School is not responsible for any costs, damages or expenses you may suffer or incur.
Allergy and food restriction policy
- As a fully operational cooking school, Compadre Cooking School uses nuts, wheat, dairy, sugar and other raw natural ingredients and whole foods on its premises every day. We are aware of potential allergies to these foods and the severity of the reactions some people may experience, as well as food restrictions some participants may have. Please contact us at [email protected] for more information or special requests.
- Compadre Cooking School reserves the right to refuse entry to a cooking class, activity or private event on the day (with no refund available) if the participant has a known allergy or food restriction and has not informed us before attending.